Privacy Policy

Last Updated: 26/8/2026

Dry Ease Mold Removal (“Dry Ease,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit dryeasemoldremovalnyc.com (the “Website”), submit a request, or contact us about our services. By using the Website or contacting us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us directly. When you complete a contact or request form, call us, email us, or otherwise reach out, we may collect your name, phone number, email address, property address or service location, and details about your mold, water damage, or related concern. When you schedule or receive services, we may collect additional information needed to perform the work, prepare estimates, coordinate with your insurance company (with your authorization), and process payment.

Information we collect automatically. When you visit the Website, we and our service providers may automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring pages, the pages you view, and the dates and times of your visits. We use cookies and similar technologies to operate the Website, remember your preferences, and understand how visitors use the site, as described in the Cookies and Analytics section below.

Information from third parties. We may receive information from third parties such as property managers, insurance adjusters, or referral partners who connect you with our services, and from analytics providers.

2. How We Use Your Information

  • Respond to your inquiries and provide the information, estimates, or assessments you request
  • Schedule, perform, document, and follow up on services
  • Communicate with you about your project, appointments, and service updates
  • Prepare documentation for landlords, property managers, insurance companies, or regulatory compliance, when applicable and authorized
  • Process payments and maintain business and project records
  • Operate, maintain, improve, and secure the Website
  • Send service related messages and, where permitted, marketing or follow up communications (you can opt out at any time)
  • Comply with legal obligations and enforce our terms

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service providers and vendors who help us operate our business and Website, such as hosting, form processing, analytics, payment processing, and communication tools. These providers are permitted to use the information only to provide services to us.
  • Insurance companies, property managers, or building owners, when you ask us to assist with a claim or a property matter, or when you have authorized us to do so.
  • Independent licensed professionals when a project requires services we do not perform on that project. For example, under New York Labor Law Article 32, mold assessment and mold remediation on the same project must be performed by separately licensed entities. When a formal mold assessment is required, we coordinate with an independent licensed mold assessor and may share relevant project information with that assessor.
  • Legal and safety purposes, including to comply with applicable law, respond to lawful requests, or protect the rights, property, or safety of Dry Ease Mold Removal, our clients, or others.
  • Business transfers, if our business is involved in a merger, acquisition, or sale of assets.

4. Cookies and Analytics

The Website uses cookies and similar technologies. Cookies are small files stored on your device that help the site function and help us understand how the site is used. We use analytics services, such as Google Analytics, to learn how visitors interact with the Website. These services may use cookies and collect information such as your IP address and browsing activity.

You can control cookies through your browser settings, including blocking or deleting them, although some features of the Website may not work properly as a result. To opt out of Google Analytics across websites, you can install the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

5. Do Not Track

Some browsers offer a “Do Not Track” setting. The Website does not currently respond to Do Not Track signals.

The Website may contain links to third-party websites and services, such as Google Maps, review platforms, and social media pages. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

7. Data Retention

We retain personal information for as long as needed to provide services, maintain business and project records, comply with legal, tax, insurance, and regulatory requirements, and resolve disputes. Retention periods vary based on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

  • Marketing communications. You can opt out of marketing emails by following the unsubscribe instructions in those messages or by contacting us. You may also ask us not to contact you by phone or text for marketing purposes.
  • Access and updates. You may contact us to request access to, correction of, or deletion of personal information we hold about you. We will respond consistent with applicable law.
  • State privacy rights. Depending on where you live, you may have additional rights regarding your personal information under applicable state privacy laws. To exercise any of these rights, contact us using the information below.

10. Text Messaging (SMS)

If you provide your phone number and agree to receive text messages, we may contact you by text about your inquiry, appointment, or project. Message and data rates may apply. You can opt out at any time by replying STOP. Consent to receive texts is not a condition of purchasing any service.

11. Children’s Privacy

The Website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Website after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Dry Ease Mold Removal
397 Manhattan Ave #1, Brooklyn, NY 11211
Phone: (877) 215-8399
Email: support@dryeasemold.com
Website: https://dryeasemoldremovalnyc.com